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Introduction Customers are viewed as the most significant element of business by the majority of organizations. Therefore, a customer service department provides an avenue for a company or a business to interact with its clients. More often than ...
Part 1: Learning from Cases and Class Discussion Mistakes in Firms I do not agree that it is impossible for a firm to avoid mistakes. This is because a company could easily elude errors in instances where it employs experts in each area. There is ...

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