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Critical Success Factors for ERP Implementation in a Fortis Hospital: An Empirical Investigation

The article defines Enterprise Resource Planning (ERP) as the integrated set of software that links all departments and functions at a central point. ERP can be applied in the healthcare industry because of its efficiency in addressing organizational needs. The article entails the application of the Pareto approach to the literature review and research framework to explain the key factors that contribute to the success of ERP. The key factors include effective infrastructure, involvement of users, ERP product selection, implementation strategy, support from top management, and effective communication. The theory-building exploratory study was applied in the examination of ERP’s success in line with the aforementioned factors. The results of the study indicated that the success of ERP model at Fortis Hospital in India could only be achieved in instances where there is interconnectedness between the top management, user involvement, and Business Process Reengineering (BPR). The researcher recommends that the top management should remain committed, and Fortis Hospital should adopt Business Process Engineering for the success of ERP.

Performance Effects Related to the Sequence of Integration of Healthcare Technologies

The article by Angt, Devaraj, Queenan and Greenwood (2011) begins with the emphasis that hospitals do not have a choice but to embrace information technology in their service delivery. It opines that medical equipment is a significant part of technology that could give physicians to improve their efficiency in the delivery of medical services to patients. Information technology (IT) is made up of software, hardware, database management, telecommunication, and other vital tools. The article is based on the hypothesis that the number of HIT integrated, the sequence of HIT, and the distance between the sequences affects the delivery of services in a hospital. The method is focused on the examination of cardiology technologies in hospitals in the United States. The results of the study revealed that the maturity of the HIT sequences does not necessarily affect quality and process costs. However, the number of cardiology technologies integrated in hospitals has a positive effect on outcomes and costs. Hospitals that integrate information systems outperform clinics that do not have it in place.

Critical Success Factors for the Implementation of Integrated Healthcare Information Systems Projects: An Organizational Fit Perspective

Contemporary healthcare reforms are always aimed at integrating information technology in the delivery of services. Healthcare providers have had to embrace technologies in their systems. The article by Hung, Chen and Wang (2012) highlights the view that IHIS is a large scale IT project that requires massive financial and human resource investments in the company. The success of IT in most hospitals is measured in terms of customer satisfaction, perceived usefulness, system use, and the quality of the system. It is important for hospitals to embrace effective technology to avoid medical errors and operational inefficiency. The organizational fit plays an instrumental role in enhancing the success of information system implementations. The key factors that facilitate the success of IHIS implementation include the involvement of all stakeholders and availability of reliable information. The adoption of information technology in the health sector would be vital in the improvement of service delivery and transparency.

Event Sequence Modelling of IT Adoption in Healthcare

Hospitals have continued to invest in Health Information Technologies (HIT) to address the rising costs and inefficiency in their institutions. Business processes provide the operational and organizational environments for the adoption of IT strategies to improve efficiency and minimize costs of operation. The article by Spaudling, Furukawa, Raghu and Vinze (2013) focuses on the factors that are likely to affect the speed of IT adoption include the resistance of users, power and politics, and user characteristics. The patterns of adopting IT in the healthcare sector vary with the characteristics of the institution and the attitude of users toward the technology. The explanation is that organizations would embrace IT systems that do not cross the established boundaries. They only adopt systems aimed at improving their operations and cost saving. Adoption of technological systems could also focus on pleasing political actors, as it reflects compliance. The article concludes that hospitals should continue adopting IT to ensure that they operate effectively and minimize their costs of operation.



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