F.A.Q.

I am trying to submit my order registration form, but the page does not load properly.

The delay may be caused by the large size of files you have been trying to attach. Specifically, if you exceed the allowed size of files or if their format is not supported, you may have troubles placing the order online. In this case, send those files to us via email or Live Chat.

I have selected the wrong complexity level/writing style/word count limit/deadline, etc. Can I edit these details?

If you have submitted the order already, you cannot change the details on your own. You have to inform the customer care agents that you want to make adjustments. The customer support representative assigned to you will help you place a compensation order. These order details are among the factors that impact the price, so if you change them, the price may be updated as well according to new requirements.

Is there a way to add pages to the order I have placed?

If your instructor has provided you with updates on your assignment and has asked you to add pages to your academic writing project, be sure that you can place an additional order. This option is available in your personal cabinet next to the order profile that you need to extend. Just indicate the number of pages that should be added, pay for the order, and this additional one will be linked to the initial.

Can I see when my writer is assigned to work on my paper?

You will get an automatic notification when we find a writer to work on your paper. Besides, you will be able to trace these details in the order description form: the order status will be entitled “Processing” and you will see the writer`s ID in the corresponding field.

Can I buy a paper draft?

When you place an order, but want to get a draft before the final delivery, be sure that you will have to pay for it additionally. The draft is a one-page document that is sent to you after half the deadline has passed.

Is there a possibility to send a revision request to my assigned writer?

Yes, we provide a revision request option. Within the first 48 hours after the deadline expiration, you have a chance to send your revision message for free. If you need to send a revision of a long paper (20+ pages), there are the whole 30 days within which a free revision option can be used. This option is available in the menu of each order. You just have to press the “Request revision” button. When you decide to send revision, you need to provide specific remarks and instructions on what should be changed and also specify the deadline.

How can I change my password or edit contact details?

Just log in to your profile and click the “Edit Profile” tab. Update the necessary information and do not forget to save the changes.

How much time it takes to find a writer for a newly placed order?

Our company`s customer support representatives do their best to find the most appropriate writer within the shortest terms possible. When finding the writer, we make sure that his/her qualifications and professional background match your paper requirements. Depending on how complicated or urgent your paper is, the process of finding a writer may vary from a few minutes to a few hours.

I would like to request a revision, but the free option has already expired. What can I do about improving my paper?

If you need revision, you can request it at an additional price. You just have to place a new order and select “Revision” as the type of assignment.

How can I get through to my writer?

We offer a direct messaging system on the company`s website as a means of communication. You can send text messages to your assigned writer directly. Remember that in urgent cases you can always contact live chat support.

Where can I find the completed paper?

You need to go to your personal profile, pick the necessary order ID, and then click the “Files” tab. The paper attached can be downloaded from there. You will be email eda link to the paper.

Do you provide assistance with online exams/tests/ quizzes?

Yes, our service has this order type on the list of services. You just have to select it while registering the order and provide the rest of details. If you want your assigned writer to take the test in the real-life regime, you need to provide your credentials to the website. Besides, send all instructions as well as the study materials needed for preparation. Be sure to indicate the specific time when the test starts and your time zone.

Can you help me out with the coding assignment?

However disappointing it may seem to you, we do not provide assistance with IT-related and coding assignments.

What are the ways of getting notifications from your company of the order placement process?

We send automatic emails with information related to the order registration, payment, and very writing process. Updates can also be received via SMS and phone calls.

How can I ascertain myself that the writer has been assigned to work on my paper?

You can monitor these details in your personal account. If you see the status “Payment verification,” it follows that your financial transaction was not successful and you need to press the “Pay now” tab to make a payment or send the receipt to us. If you see the status “Processing” and a writer`s ID in one of the fields, it means that one of our specialists started working on your assignment. When the order status is “Sent,” it means that you can download the paper from your personal account.

When am I supposed to receive my order?

According to our policies and rules, the orders that you place with us are delivered according to the set deadline. The deadline countdown starts from the time that you have placed the order and paid for it.

I face troubles with the order placement process. The order registration form will not submit.

One of the issues that prevent you from submitting the paper is your failure to fill out all required fields. Another reason is the exceeding size of the files that you are uploading. When you need to send the paper requirements, materials or samples, be sure that you can do it via email. Remember to specify the order ID that those files relate to. Our customer support representatives will add the material to your order.

Where will I find the uploaded piece of writing?

You will have to find the “Files” section in your personal profile under the needed order ID. On the deadline expiration, you are expected to find the completed paper there.

I am encountering issues with the payment process. How shall I deal with them?

When the issue directly deals with the financial or banking operations, we recommend that you update the browser or choose some other banking card for payment. You can reach our support agents to find out more.

Can I expect that my assigned writer will send me my paper earlier if he/she completes the order well in time?

According to the rules of our company, all orders are delivered strictly according to the set deadline. If you want to get the paper earlier, you need to pay additionally — it will be the compensation for the difference in the deadlines.

Do you deliver finished orders via email to clients?

As a rule, papers are uploaded via the system on the due date. If you cannot log into your personal account for some reason, you may ask the customer support agent to forward the paper to you via email.

Should I pay for the “Preferred Writer” option even if I have chosen the supreme writing package?

When you choose the supreme writing level, you do not have the right to choose a specific writer. You are just guaranteed that one of top30 writers will be assigned to work on your paper. Additionally, you are guaranteed to be provided with a report on plagiarism. If there is a specific expertwho has already done assignments for you and you remained satisfied with the result, you can place your next order and select that writer, and pick a premium writing service. Our Writing Department will strive to allocate that specialist to your writing project as soon as possible and you will be also granted a plagiarism report.

I am not willing to provide my personal phone number. Why do I have to leave my contact details?

It is not imperative, but we strongly recommend to provide contact details as this is the best way to stay in timely contact. Whenever we need to clarify some details urgently, we can dial your number and sort out the issue right away.

Do you guarantee privacy if I am using your services?

No information that you share with us can ever be disclosed to the third parties, so you can treat us as a reliable and trustworthy service. We guarantee confidentiality, and neither clients nor writers get access to each others` details.

Am I limited in the number of revisions I can send within the free revision period?

No, there is no limit in the number of revisions — the only condition is that you should fit into the limited amount of time.

How can I be certain that the paper I got from your company is not plagiarized?

One of our main responsibilities is to deliver original papers. Therefore, we carefully scan each paper via plagiarism-checkers in order to guarantee authenticity of orders. You can be sure that the paper will be free from plagiarism and will not infringe the integrity principles of your educational establishment.

Who will complete my assignment?

Do not worry about the quality of writing that will be provided for you as we will assign the most qualified and experienced writer who match the requirements of your paper. We have a team of writers who specialize in a variety of research fields and disciplines.

How can I be sure that my custom-written assignment has been thoroughly proofread for mistakes and edited?

Our company offers a great VIP option called “Get an order proofread by an editor.” As such, you can order it at an additional price. You just have to put a tick close to this option in the order placement form. The cost of this option will be added to the order price. As soon as the payment is made, you can be sure that your writing project will be send to the editor once it is completed by your writer.

Can I check somehow if a writer is processing my paper or not?

You can keep track of the writing process in your personal account. Specifically, you can monitor the change in the order status. If the order status is New,” it means that the payment was conducted successfully. When the status is changed into “Processing,” it serves as an indication that a writer has been assigned. The order status “Sent” means that the file has already been uploaded.

You can also be informed about the status of your writing project if you order the VIP service called “Get SMS notifications.” Thus, a text message will be sent to you each time the status of your assignment alters.

I made a mistake while filling in the order registration form. I indicated too long deadline, but I really need my paper earlier. Can I get it according to the updated deadline?

We can sort out this issue for you. It is recommended to clarify this issue with the customer support team and inform them about your request. Since customers are not allowed to change deadlines simply whenever they want, they have to place compensation al orders for earlier delivery. Simply put, it means that they have to pay additionally for the change of deadline. The agents will help you calculate the difference in the deadlines and pay the extra price correspondingly.

What is the principle of placing a new order if I want it to be completed by the same writer who has already provided a paper for me?

Judging from your request, you have to pay for the “Preferred writer” service. As such, you have to take the ID of the writer that you want to choose for your order and mention it in the new order placement form. This service costs additional 15% that will be paid to the preferred writer to ensure priority of your paper.

What are your agency`s responsibilities?

After you place orders with us, you can expect from our company administration to assign the best-matching writer to work on your papers. We are responsible for maintaining 24/7 customer support with any inquiries that may arise. Last but not least, we aim at ensuring timely delivery of services. Finally, editing and plagiarism checks are also provided.

Can your company help me with a complicated paper?

Our company`s writers are highly-professional and experienced in plenty of disciplines and subject areas, so you can rely on us regardless of the topic you have. Besides, since we hire only those writers who are native speakers of English and who hold PhD or Master`s academic degrees, you can be sure that we can help even with the most difficult and confusing tasks.

Why do I have troubles paying for the new order?

Customers sometimes face some payment issues with our service, and they are often related to some payment errors and troubles with authorization. If conducting the operation from another browser does not help, you should contact your banking company for help.

I cannot proceed with the order placement process since the page stays gray.

If the page keeps loading without allowing you to submit the paper, it means that the system is overloaded due to some reasons. One of those widespread reasons is the large size of the files. If you have been trying to attach the files, but they exceed the allowed minimum, it is recommended to send them via email to the customer support team and they will forward them then to your assigned writer.

I made a payment, but I am still asked to pay.

You need to double-check whether you have a payment receipt in the inbox. Make sure you forward the receipt to us as proof that the payment was conducted. If there is no receipt neither in the inbox nor in the spam section, you have to look for other proofs. Specifically, check your bank account for whether money has been really withdrawn from your account. If not, it means that the financial transaction was not successful. To make a payment, try using another browser, device, or card.

I would like to make sure in advance that my order can be done by your writers. Can I send you my instructions before I place the order?

Yes, you are welcome to provide us with your order details and our company administration will check it out with the writers whether they can handle your task.

Is it obligatory to leave my contact information, such as phone number?

It is really recommended to do so. Your phone number is a means of fast communication. When it is needed, we can get in touch with you without any troubles and delays. In such a way, you will ensure effective communication with us.

I was notified by your customer support agents that my paper will be refunded. I wonder how much time I should wait for the money reimbursement?

In general, our company manages to reimburse the money within 3-5 business days. However, the speed of this procedure also depends on how fast and effectively your bank operates.

Can I talk with my writer somehow?

Our company provides clients with a perfect chance to contact writers via a direct messaging system. When you log in to your account and go to a specific order ID, you may see there the messaging system that allows you to exchange text messages with your assigned writer. Whenever you have any clarifications, updates or questions, you are welcome to get in touch with your writer. In case you cannot access your personal cabinet at the moment you need to reach your writer, address our support representatives.

Where do I get my paper from?

Your assigned writer uploads your paper to the system after completion. As such, only you have access to the paper since it automatically appears in your personal cabinet after the upload. You need to go to the needed order ID, click the details, go to the “Files” tab and download the paper from there.

When will I get my final paper?

You are expected to be sent your paper on the deadline expiration. Our writers adhere to the company`s rules and upload papers depending on the deadline set by you. You can check the due date of your order in the order registration form, the “Delivery” section namely.

Can my assigned writer purchase the book required for my order completion?

We encourage our customers to provide writers with all materials needed for the successful order completion. Therefore, even if some books should be bought, you have to do it and send them to your writer.

I was trying to register the order at your site, but without success.

We suggest that you check whether you have uploaded any files to the registration field. Therefore, if there are some big files attached, opt to send them via email.

I was asked to provide an additional page to my essay. Can I now ask my assigned writer to help me out with that?

If you need additional pages, you can order them without any problem. Just find the order that needs extra pages, find the “Additional order” button there, click it, and place a new additional paper. Indicate the number of pages that should be added and pay for the order immediately. As soon as you pay for it, this order will be linked with the initial one, and your writer will receive a notification that changes are required.

I indicated the wrong deadline. Can I change it since I need my order more urgently?

You can do it at an additional price. You have to place a compensation order and pay for the difference in paper urgency.

I cannot find the order type that suits my assignment. How can I choose the type of the assignment then?

You can share your instructions with our company`s customer support agents and they will help you pick the most relevant type of paper.

Can I count on you to provide me with plagiarism-free writing?

Our company`s main aim is to deliver top-quality papers that are authentic. We can promise you that your paper will be checked by experts and will be scanned for plagiarism before delivery. When some original research should be carried out, be sure that our writers can do that as they have the necessary skills and expertise. Additionally, you will get an opportunity to get your papers tested by PlagiarismSearch upon delivery. You should know that such checker as Turnitin is not used by us since it automatically saves the scanned texts, meaning they cannot be submitted onemore time.

Do you guarantee confidentiality of services?

When you cooperate with us, full privacy is guaranteed. None of information you share with us is ever misused or disclosed to the third parties.

Do you promise that my paper will be delivered strictly on time?

Yes, one of our guarantees is that each paper is delivered according to the set deadline. No matter how complicated or urgent your paper is, expect it according to the set deadline.

Can I negotiate the prices for the orders with you?

We do not have negotiable prices because we have a fixed pricing policy. Actually, the price of orders is formed depending on specific criteria, such as deadline, type, complexity, length, and others. However, you can rely on specific discounts and coupons if you want some lower prices.

How can I talk to my assigned professional if I have some updates or questions?

Whenever you have comments, remarks, questions, etc., you can easily contact your writer via a direct messaging system. You can also contact our customer support service for help if you require clarifications urgently.

My order form freezes and I cannot proceed with the order placement process till the end. What may be the reason for that?

One of the frequent reasons of such delay is the exceeding size of the attached files. Instead of trying to attach them, forward all documents via email.

I want to get assistance with an online exam, which will last for an hour. How can I successfully register this order if I cannot choose such deadline on your website?

Our customer support agents will help you place this order, but before that you need to find out whether there will be a free writer available at the time when your test takes place.

I would like to get a refund in the form of credits or bonuses. Can you help me out? How will I be able to use the bonuses?

Contact our customer support team or Financial Department for help. Inform them about your decision and they will help you organize this process. You will be able to use credits in the same way as money. It will be possible for you to pay either a full or partial sum for the orders with the help of your bonuses. Please remember that bonuses will be issued to your personal account once your refund request is approved.

When will I receive my custom writing?

Each paper is delivered specifically according to the deadline that you have specified while registering. If you have forgotten what the due date is, you can check it in the order details. You will get your paper from your personal account, so you will be able to download it from your files. Note that you will get an email notifying you that your completed paper is uploaded.

What order type should I select?

You need to carefully read paper requirements and then choose a specific order type according to them. If the instructions are complex and confusing for you, it is possible to consult with our customer care agents and get assistance from them.

Can I be certain that I will receive a top-quality paper? Can you guarantee me an A for the papers that I get from you?

One of the reasons why we never guarantee grades is because we do not put them. Besides, grades are subjective. Nonetheless, we can promise you that you will receive a paper outstanding in quality since all our writers hold academic degrees — either Master`s or PhD. You can even check the sample papers on our company`s website.

Is it possible to get my paper earlier?

You can ask your writer to send the paper earlier if you pay compensation. Deadlines affect the overall paper price, so if you change the deadline, especially if you shorten it, the price will also be affected.

Who will be assigned to work on my paper?

We assign the most competent writers in your sphere of research. Therefore, we make sure that your assignment will be completed by a professional in the corresponding field.

Can I check if you have experts to handle my paper before I actually place the order?

You definitely have the chance to clarify with us first whether there are experts specializing in your topic or not. Our customer support center can check it out with the writers` team.

What are the main principles of the pricing policy?

The price for your order is formed by a variety of factors. Specifically, we take into account the level of writing, paper specifics, length, and deadline of course. You can calculate the cost of your order before you place it with us — you can just use the online calculator. You can also ask our support representatives to help you.

How will I get my finished paper?

All papers are uploaded to the system after they are finished by your assigned writer. The papers are available for download there at any time.

I have written a part of my paper, but I would like your company`s writer to help me with finishing it.

You can place such order with us as well. Apart from instructions, please provide also the parts or chapters that you have written.

What is your company`s schedule?

We operate 24/7, so we are available to help you at any time that you need. Feel free to address us for help at the most convenient time for you.

Can you help me with urgent orders?

You can fully rely on our company for urgent help since our writers are capable of coping with assignments even when they are in stressful conditions. However, you need to clarify with our agents before you place the order online whether our writers will really manage to cope with the order on time.

I want to choose a specific writer to handle my paper. Can I do that?

We have a “Preferred writer” option, which predetermines that a client pays additional 15% to the general order price to be able to pick a specific writer, who, for example, has already provided one of papers previously. You have to find the ID of that writer and insert it into the new order placement field.

Do you provide revisions of papers when I need corrections?

Sure, our company guarantees each and every client that he/she will have a chance to ask for corrections. Revisions can be sent free of charge within 48 hours after the deadline expiry for short papers and within 30 days after the deadline expiry for long papers. Remember that you cannot change original instructions if you want to send a revision for free.In case new guidelines are introduced, you will be required to pay for revision.

Do you guarantee that I will get an A?

We never provide any guarantees concerning grades. What we can guarantee is premium quality of orders, timely delivery of papers, and plagiarism check.

Can my papers be scanned for plagiarism with your service?

When you order the plagiarism check service that is one of our VIP options, you are then given a chance to get your papers scanned for plagiarism for free during one year.

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